YOUR INFORMATION
Privacy Policy
Effective date: September 16, 2026
Who we are
Clearoak Solutions LLC is a landscaping and gardening company. Website: clearoaksolutions.com. Business address: 3549 N Sharon Amity Rd, Charlotte, North Carolina 28025. Privacy contact: info@clearoaksolutions.com. Phone: +1 (888) 202-9101.
Information you provide
When you send a request, we collect your name, email address, phone number, service details, preferred contact time, and any preferred date you provide. We also record your separate SMS consent choices, the disclosure shown to you, the submission time, the source website origin, and a receipt identifier. Please do not submit payment details or sensitive personal information.
If you email info@clearoaksolutions.com, we may collect and retain your message in full, including its content, attachments, sender and recipient information, and message headers. Please avoid sending sensitive information that is not needed for your inquiry.
How we use information
We use request information to review and respond to your inquiry, discuss services, and keep a record of your communication preferences. A request does not create a confirmed booking. We use your SMS choices to record which types of messages you authorize. Submitting a request without SMS consent does not enroll you in text messaging.
SMS program and your consent
The Clearoak Solutions LLC SMS program has four separate, optional choices on our contact form. The informational choice covers responses to your landscaping inquiry, quotes, appointment reminders, scheduling changes, and customer care. Marketing messages may include service promotions and seasonal offers, but require the separate marketing opt-in.
Entering a phone number or sending an inquiry does not by itself authorize SMS. Each SMS checkbox starts unchecked, and you may leave all four unchecked and still request or purchase services. We retain the choices you submit and the associated disclosure to document your preferences. Consent applies to Clearoak Solutions LLC and the selected message categories; it is not permission for another business to contact you.
Message frequency varies with the messages you request, your service activity, and your selected preferences. Message and data rates may apply under your mobile plan. Consent is not a condition of purchase or service. Messages may be sent using automated technology.
Authentication and account notifications
You may separately authorize authentication messages and account notifications using the corresponding checkboxes on our contact form. Authentication messages contain verification codes sent when you request identity verification or access to your Clearoak account. Account notifications concern changes to your Clearoak customer account, account status, or account security. These choices do not create an account or request a code. We send these messages only when the relevant account service or verification request applies. Neither choice authorizes marketing.
SMS opt-out and assistance
Reply STOP to opt out of SMS or HELP for assistance. You can also withdraw consent or request help through info@clearoaksolutions.com or +1 (888) 202-9101. Withdrawing SMS consent does not prevent you from requesting landscaping services. Additional program details appear in our Terms & Conditions.
Sharing and protection of mobile information
We do not sell or rent personal information. Mobile numbers, SMS opt-in records, and consent are never sold, rented, or passed to affiliates, lead generators, or other third parties to use in their own advertising or promotions. We do not share mobile information with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are excluded from any other data-sharing permissions described in this policy. We disclose this information only to providers that need it to operate our messaging program on our behalf, such as consent-record hosting, messaging platforms, and carriers, subject to restricted use. They may not use it for their own marketing or transfer your consent to another sender.
Storage and service providers
Accepted form requests are stored in private, encrypted Amazon Web Services (AWS) S3 storage. Incoming email to info@clearoaksolutions.com may also be received through Amazon Simple Email Service (SES) and stored in a separate private, encrypted S3 bucket, including the full message and attachments. AWS provides website hosting, request processing, and email receipt and storage. Authorized company personnel may access records to handle requests. No system can guarantee absolute security.
Retention and your choices
Contact request and received email records currently have no automatic expiration. They are retained until reviewed and deleted by authorized personnel, subject to applicable recordkeeping needs. You may request access, correction, or deletion, or withdraw communication consent, using our privacy contact above. We may need to verify your identity before releasing or changing a record. Some information may need to be retained to meet legal obligations.
Cookies and analytics
This website does not currently use analytics tools, advertising cookies, or tracking pixels. Our hosting provider processes technical connection information needed to deliver and protect the service.
Children
This website is intended for adults requesting landscaping and gardening services. We do not knowingly collect information from children under 13.
Updates and contact
We may update this policy as our services change. The revision date will appear here. Contact: info@clearoaksolutions.com or 3549 N Sharon Amity Rd, Charlotte, North Carolina 28025.